Privacy Policy Page

Routine Cleaning and Sanitation LLC ( the “Company” or “RC” or “we”) values your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

I. Your Consent
By using our website, you consent to the collection and use of your information by RC. Personal information (name, address, email, phone, home specifications) is required if you make a service request online. We do not utilize the information we collect online in any way other than to verify your service area, deliver an accurate cleaning estimate, and process your cleaning payment.

II. How we Use Your Information
We utilize any personal information that you supply to us or that we gather about you in the following ways:

  • To introduce you to our website and its contents.
  • We will use your personal information to provide you with the information, products, or services that you have requested.
  • In order to offer you information about our services.
  • To send you account/subscription-related notices, such as expiration and renewal notices.
  • To carry out our obligations and enforce our rights under any cleaning appointments we may have with you, including billing and collection.
  • To keep you informed about changes to our Website, as well as any products or services we sell or supply through it.
  • To enable you to participate with interactive elements on our website.
  • To fulfill any purpose for which you provide it.
  • For any other purpose with your consent.

III. Link to other Sites

  • This Privacy Policy and RC liability are restricted to this website’s online data collection activities. The RC website contains links to other websites that may be of interest to you; however, a link does not imply endorsement of the linked website’s content, perspective, accuracy, policies, products, or services. Even though the link is accessible from this website, RC is not responsible for, and cannot guarantee, the data collection methods, privacy, or content of other websites maintained by third parties. When visiting another website, you will be subject to that website’s terms and conditions.

IV. Removing Your Information

  • If you have provided RC with personal information through this website and you wish to have your name removed from the RC database, please contact us and we will remove your name.

V. Disclosure of your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, cleaners and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

VI. Removing of your Information

  • If you have provided RC with personal information through this website and you wish to have your name removed from the RC database, please contact us and we will remove your name.

VII. Recorded Call

  • For quality assurance purposes, all phone calls will be recorded. Members of RC’s management team, may listen in on customer service lines to ensure that employees are being respectful and responsive to customers, or for other legitimate business purposes. Customer service calls may also be monitored for training purposes to critique customer service skills and provide feedback for job performance as needed.
  • RC customers will also be notified of possible monitoring. If a personal call is identified at any time during the telephone monitoring process, the monitoring will be immediately suspended. However, a continuous excessive level of nonbusiness-related phone calls by an employee will provide a basis for possible disciplinary action.

VIII. Changes to our Privacy Policy

  • If we change our privacy policy we will post it on this page. If you have any comments and questions about the privacy policy feel free to contact us.